Reference

Privacy Policy at h20 slot

When you open an account with us, your personal information and payment details stay secure and private.

Data encrypted end-to-endLocal payment methods securedAccount access only by you
h20 slot Privacy Policy at h20 slot
PRIVACY QUESTIONS

Contact Our Privacy Team

Team online

Email Support

Reach our privacy team at [email protected] with any data request or concern. We aim to respond within 48 hours with answers about how your information is stored.

Live Chat – Banking Hours

Chat with our support specialists Monday to Friday, 09:00–18:00 WIB, to discuss account security and data access. They can walk you through your privacy options.

Account Settings

Update your contact details, review login activity and manage data preferences directly in your account dashboard under Security. Changes take effect immediately.

HOW WE PROTECT YOU

Data Security and Your Rights

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS details are encrypted using industry-standard TLS 1.2 protocols. We never store full card numbers; payment processors handle sensitive data directly.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve our site speed. You can disable non-essential cookies in your browser without losing account access.

Account Verification

When you withdraw, we verify your identity against your registration details to prevent unauthorized payouts. Verification takes 5–15 minutes on most local payment methods.

Data Retention and Deletion

We keep your account data active as long as your account exists. After account closure, we retain records for seven years to meet regulatory requirements, then anonymize and delete.

Third-Party Data Sharing

We share account and transaction data only with payment processors (DANA, OVO, GoPay, QRIS operators), tax authorities, and fraud-prevention partners where local law permits.

Your Privacy Rights

You can request a full copy of your data, correct inaccuracies, or ask us to delete your account. Email [email protected] with 'Data Request' in the subject line; responses arrive within 10 business days.

Privacy Policy FAQ

Your DANA and OVO credentials never touch our servers. When you deposit, you're redirected to the official DANA or OVO app or website to authorize payment. We receive only a confirmation code, not your login or card data. All communication is encrypted with TLS 1.2.

Your account data remains encrypted and stored for seven years to comply with local record-keeping laws. After that retention period, we anonymize your personal information so it cannot be linked back to you. You can request earlier deletion by contacting [email protected].

No. We do not sell, rent or share your personal data with marketers or unrelated businesses. We share data only with payment processors, tax authorities, and fraud-prevention services where local law permits.

Log into your account and visit Settings > Privacy & Cookies to see all active cookies. Session cookies keep you logged in; analytics cookies help us improve page speed. You can disable analytics cookies at any time without losing account access.

Yes. This policy applies to all account holders in Indonesia, including those in Bandung and surrounding regions. Your data is governed by these terms regardless of your location within Indonesia, where local law permits account access.

Email [email protected] with the subject line 'Data Access Request' and include your registered email. We'll compile a report of your account details, login history, transactions and preferences within ten business days.

Contact our support team immediately at [email protected] or via live chat Monday–Friday, 09:00–18:00 WIB. We'll review the activity, reset your password, and review your account security settings to prevent further unauthorized access.